Terms of Use

3.1. Acceptance.

Access to and use of the Platform by any User, whether a Client or a Pro, entails full, complete and unreserved acceptance of these Terms of Use (Terms). This acceptance is evidenced, upon creation of the Account or use of the Services, by a checkbox or any equivalent technical mechanism implemented on the Platform.

3.2. Contractual documents.

These Terms operate together with:

• the Privacy Policy, which sets out the rules applicable to the processing of personal data collected via the Platform;
• the Cookie Policy, which describes the use of trackers and the procedures for obtaining the User's consent.

These contractual documents constitute an indivisible whole, which the User acknowledges having read and accepted.

3.3. Term.

The Terms are concluded for an indefinite term as from the first use of the Platform by the User and remain applicable for as long as the User holds an Account.

4.1. Creation of the Account.

Use of the Platform is reserved for natural persons of legal age, with legal capacity and acting as consumers within the meaning of the Consumer Code. The User declares on their honour that they meet these conditions.

To access the Services, the Client must create an Account:

• either by providing a login (email address) and a personal and confidential password;
• or via a third-party authentication service (OAuth) offered by Google, Facebook or Apple.

Upon registration, the following information must be provided as mandatory: last name, first name, valid email address, telephone number.

4.2. Accuracy and updating.

The Client undertakes to provide accurate, complete and truthful information and to keep it regularly up to date in their Account, in order to ensure its relevance throughout the period of use of the Platform's Services. In this respect, the Account is used exclusively by the Client who created it.

4.3. Security and confidentiality.

Logins and passwords are strictly personal and confidential. The Client is solely responsible for the safekeeping and use of their credentials and undertakes not to disclose them to third parties. Any connection or action carried out using their credentials is presumed to originate from the Client.

In the event of loss, theft, forgetting or suspicion of fraudulent use of their credentials, the Client must inform GlamFinder without delay at the following address: contact@glamfinder.fr, so that the necessary measures can be taken (temporary suspension, reset of access).

4.4. Sessions and enhanced security.

For reasons of security and protection of personal data, GlamFinder reserves the right to:

• limit the duration of an active session;
• require periodic re-authentication of the User;
• implement additional authentication mechanisms (in particular two-factor authentication) where this is deemed necessary.

5.1. Professional profiles.

Each Pro has a presentation profile on the Platform including, in particular:

• their identity (name or business name, geographical location, town of practice);
• the description of their specialities and professional expertise;
• the list of beauty services offered, their prices inclusive of tax and their indicative durations;
• illustrative photographs of their portfolio;
• their availability slots updated via their calendar;
• the reviews and ratings given by Clients who have actually benefited from their services;
• their coverage area (service radius, towns served);
• their cancellation and refund conditions applicable to Bookings;
• the explicit mention "travels to you" if the Pro offers beauty services at home or off-site.

The content of the profiles is written under the sole responsibility of the Pro, in accordance with article 9 of these Terms.

5.2. Search and connection.

The Client may search for Pros by location, service category, availability or keywords. The displayed results are based on the information provided by the Pros and on relevance criteria (proximity, availability, ratings). GlamFinder does not guarantee either the completeness or the actual availability of the Pros displayed.

5.3. Booking.

The Client selects a Service, a time slot and, where applicable, a location, then confirms their Booking. Depending on the Pro's settings, the Booking may require a deposit, a pre-payment or a full payment via Stripe. The Booking is firm only after confirmation has been sent by email and, where applicable, validation of the payment. The Service contract is then concluded directly between the Client and the Pro.

5.4. Messaging and communication.

The Platform provides a messaging service allowing Clients and Pros to communicate within the framework of a Booking. Exchanges must remain courteous and related to the Service. Any attempt to circumvent the Platform (off-platform payment, sharing of contact details in order to avoid commissions) is prohibited and may result in the suspension of the Account.

5.5. Calendar synchronization and third-party services.

The Platform may offer optional integrations with third-party services, in particular synchronization with Google Calendar for Pros. These integrations are activated upon the explicit action of the User, revocable at any time, and access only the data strictly necessary (creation and reading of events related to Bookings). The terms for processing this data are detailed in the Privacy Policy, and the use of Google data complies with the Google API Services User Data Policy (limited use).

6.1. Prices.

The prices of the Services are set freely by the Pros and displayed inclusive of tax on their profile. The price paid by the Client may include a connection commission collected by GlamFinder, as well as any transaction fees. The total amount due is summarized before validation of the Booking.

6.2. Payment.

Payments are processed by the provider Stripe / Stripe Connect, in compliance with the PCI-DSS standard. GlamFinder retains no complete banking data. By ticking the acceptance checkbox and validating the payment, the Client places a firm order constituting an electronic signature within the meaning of article 1367 of the Civil Code.

6.3. Collection and transfer.

GlamFinder acts as a payment intermediary on behalf of the Pro. The amount is transferred to the Pro, after deduction, where applicable, of the agreed commission, within the timeframes indicated on the Platform and subject to validation by Stripe. As of today, GlamFinder collects no additional commission on transactions; only Stripe payment fees apply.

6.4. Invoicing.

The Pro remains solely responsible for issuing the invoice relating to their Service to the Client. GlamFinder issues, where applicable, an invoice covering its own services (commission, subscription).

7.1. Cancellation conditions.

Each Pro defines their own cancellation and refund conditions, displayed on their profile and recalled at the time of the Booking. In the absence thereof, GlamFinder's standard policy applies. In the event of cancellation within the authorized timeframes, the Client is refunded according to the terms provided, after deduction of any transaction fees.

7.2. Right of withdrawal.

Since the booked Services are leisure/beauty services provided on a specified date, the right of withdrawal provided for in articles L.221-18 et seq. of the Consumer Code is in principle excluded (article L.221-28, 12), unless a more favourable provision is set by the Pro. The detailed terms are set out in the Terms and Conditions of Sale.

7.3. No-show.

In the event of the Client's unjustified absence from the appointment, the amount paid may remain acquired by the Pro and no refund is due. Repeated no-shows may result in a restriction of access to the Platform.

7.4. Cancellation by the Pro.

In the event of cancellation by the Pro, the Client is fully refunded. GlamFinder may apply cancellation fees to the Pro or suspend their Account in the event of unjustified or repeated cancellations.

8.1. Authenticity.

Only Clients who have actually benefited from a Service booked via the Platform may submit a Review. Reviews must be sincere, based on a real experience and compliant with the applicable regulations (in particular article L.111-7-2 of the Consumer Code).

8.2. Moderation.

GlamFinder reserves the right to refuse, suspend or remove any Review contrary to these Terms (insulting, defamatory, off-topic, fraudulent statements or statements infringing the rights of third parties). GlamFinder does not alter the meaning of the Reviews published.

9.1. Professional status.

The Pro declares that they carry out a duly declared professional activity and hold all the authorizations, qualifications, registrations and insurance necessary for the exercise of their activity. They are solely responsible for compliance with their tax, social security, health and regulatory obligations.

9.2. Published content.

The Pro is solely responsible for the content they publish (descriptions, prices, photographs, portfolio). They warrant that they hold the rights thereto, that this content is lawful, accurate and not misleading, and that it does not infringe the rights of third parties (copyright, trademarks, image rights).

9.3. Management of the calendar and availability.

The Pro undertakes to keep their availability up to date, to honour confirmed Bookings and to respond to requests within the timeframes provided. They may, at their convenience, activate Google Calendar synchronization under the conditions of article 5.5.

9.4. Performance of the Services.

The Pro remains solely responsible for the performance, quality and compliance of the Services provided to Clients. GlamFinder is not a party to the contract concluded between the Pro and the Client.

10.1. Subscriptions and paid services.

Access to certain professional features may be subject to subscribing to a subscription or paid services, the terms of which (prices, duration, renewal, termination) are specified in the Terms and Conditions of Sale and on the Platform.

10.2. Stripe Connect and identity verification (KYC).

To receive payments, the Pro must create and complete a Stripe Connect account. In accordance with anti-money laundering and counter-terrorist financing (AML-CFT) regulations, Stripe may require proof of identity. Failure to submit these documents may result in the blocking of transfers and the suspension of the Account.

10.3. Commissions.

GlamFinder may collect a commission on Bookings, the rate and terms of which are indicated on the Platform. As of today, no additional commission is collected; only Stripe payment fees apply. The Pro authorizes GlamFinder to deduct this commission before transfer, where applicable.

11.1. GlamFinder's rights.

The Platform, its structure, its code, its trademarks, its design and its own content are the exclusive property of GlamFinder and protected by intellectual property law. Any unauthorized reproduction or exploitation is prohibited.

11.2. Licence over the User's content.

By publishing content, the User retains ownership thereof and grants GlamFinder a non-exclusive, free and worldwide licence to use it, for the duration it remains online, for the sole purposes of operating and promoting the Platform.

13.1. Role of intermediary.

GlamFinder provides an intermediation service and cannot be held liable for the quality, compliance or proper performance of the Services, which fall under the sole responsibility of the Pros.

13.2. Limitation of liability.

GlamFinder's liability, when incurred, is limited to direct and foreseeable damages, and capped at the amount of the sums received by GlamFinder in respect of the transaction concerned. GlamFinder is not liable for indirect damages or for failures attributable to external technical providers (Stripe, Google, hosting provider, networks).

13.3. Availability.

GlamFinder implements reasonable means to ensure the availability of the Platform, without guaranteeing the absence of interruption. Maintenance operations may be carried out without incurring its liability.

14.1. Termination by the User.

The User may close their Account at any time from their personal space or via the data deletion page. Termination does not affect obligations arising before it takes effect (Bookings in progress, sums due).

14.2. Suspension or termination by GlamFinder.

GlamFinder may suspend or terminate an Account, without notice in the event of a serious breach, in particular: violation of the Terms, fraud, unlawful conduct or conduct undermining the security of Users, repeated non-payment, or circumvention of the Platform.

14.3. Effects.

The closure of the Account entails the deletion or anonymization of the data under the conditions of the Privacy Policy, subject to the retention periods imposed by law.

15.1. Amendments to the Terms.

GlamFinder reserves the right to amend these Terms at any time, in particular in order to adapt them:

• to the evolution of the Platform and its features;
• to technical, legal, regulatory or case-law changes;
• to market practices or to the evolution of its third-party services (Stripe, Mailjet, Vercel, Supabase, etc.).

Any substantial amendment will be notified to Users by any appropriate means (email, in-app notification, information banner) at least 15 days before its entry into force, unless mandatory legal provisions impose a shorter timeframe.

Continued use of the Platform after the date of entry into force of the new terms constitutes acceptance thereof.

15.2. Governing law.

These Terms are governed by French law, to the exclusion of any other legislation, regardless of the country in which the Platform is used.

15.3. Consumer mediation.

In accordance with article L.612-1 of the Consumer Code, any consumer Client has the right to have free recourse to a consumer mediator with a view to the amicable resolution of a dispute with GlamFinder.

The competent mediator is CNPM - MÉDIATION - CONSOMMATION, 27 avenue de la Libération, 42400 Saint-Chamond (cnpm-mediation-consommation.eu). The Client may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Beforehand, the Client must send any complaint to: contact@glamfinder.fr. If no amicable solution is found within a period of 30 days, the Client may refer the matter to the mediator.

15.4. Jurisdiction.

Failing an amicable agreement or mediation, any dispute relating to the interpretation, performance or validity of these Terms will be submitted to the competent French courts.

For consumer Clients: territorial jurisdiction according to the applicable legal rules (domicile of the defendant or place of performance of the contract).

For professional Clients and Pros: exclusive jurisdiction of the Commercial Court of Pontoise, registered office of GlamFinder.