Question 1

What is GlamFinder?

Accepted Answer

GlamFinder connects clients with beauty professionals: online booking, secure payment, calendar sync and a pro profile, all in one place.

Question 2

Which areas are covered?

Accepted Answer

GlamFinder is open to beauty professionals across France. Availability depends on the professionals registered around you.

Question 3

How do I contact GlamFinder support?

Accepted Answer

Our team is here to help. Reach out from the contact page and we will get back to you quickly.

Question 4

How does booking work on GlamFinder?

Accepted Answer

Pick a professional, a service and an available slot, then confirm your booking. Payment is taken securely online and you receive a recap email.

Question 5

Is booking free for clients?

Accepted Answer

Yes. Booking on GlamFinder is free. You only pay for your service, online and securely.

Question 6

When do I pay for my service?

Accepted Answer

You pay for your service online when you book , through Stripe. Your card details never pass through GlamFinder.

Question 7

How do I cancel or change an appointment?

Accepted Answer

From your account, you can cancel or request a change to your appointment, according to the cancellation terms set by the professional.

Question 8

How do payments work?

Accepted Answer

Payments are processed securely by Stripe . Your card details never pass through GlamFinder.

Question 9

When do professionals receive their payout?

Accepted Answer

Payouts are made via Stripe according to the usual processing times after the service, directly to the professional account.

Question 10

How do I find a professional near me?

Accepted Answer

Search by service and area: GlamFinder shows you the professionals available around you, with their services, prices and reviews.

Question 11

What happens if I do not show up?

Accepted Answer

Let the professional know as early as possible if you cannot make it. For a late cancellation or a missed appointment, a refund is not guaranteed and depends on the professional's cancellation terms.

Question 12

Can I leave a review after my service?

Accepted Answer

Yes. After your appointment, you can leave a review to share your experience and help other clients choose.

Question 13

How do I delete my account?

Accepted Answer

You can request the deletion of your account and data at any time from the data deletion page.

Question 14

How is my personal data protected?

Accepted Answer

We handle your data with care and in line with our privacy policy . You stay in control of your information.

Frequently asked questions

General

Booking

Payment

Clients

Account